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Client Service

Providing a great service isn’t just something we aim for. We actively track and report on client feedback every month alongside our other business metrics. It's how we make sure we continue to meet the standards our clients expect and that we aim to deliver, rather than just hoping we're doing it.

97%

Client satisfaction score FY27 to date

< 12 hours

Median first reply time (our target is 24 hours)

8,800+

Answered client queries FY27 to date

Beany Team 2025

When you contact Beany, you get friendly, jargon-free advice from a team that truly understands the New Zealand business landscape. Behind every reply is a dedicated group of accountants and support specialists who care about your success. We know the local challenges you face, and we're right here when you need us to keep your business moving forward.

Don't just take our word for it

What clients tell us every month

Some of the feedback through our support channels.
"Love the support I get from Beany. I'm always recommending you guys." - Norma W
"Jemimah is an absolute star, we wouldn't have made it without her. Chantal is fantastic, only just getting to know her but grateful for her excellence and fairness." - Ian & Sarah W
"Everyone is warm and friendly with helpful advice for someone who is hopeless with figures." - Dave W
"Good communication. Always keen to help and answer questions." - Ben R